Help & Support: LunaJin® App for iPhone

Having issues with the iPhone version of the LunaJin® App? Don’t worry, here are some steps you can try to quickly resolve the problem.

Problem: The app does not recognize my subscription or is not working properly?

Sometimes, the Apple server may not immediately recognize your subscription correctly. Often, simple actions can help:

1. Completely close and restart the app:
   The simplest first step is often to fully close the app (by "swiping it away") and then reopen it.
2. Check your internet connection:
   Please make sure your iPhone has a stable internet connection when you start the app. This is important so your subscription can be verified.
3. Restart your iPhone:
   A complete restart of your iPhone can also fix many minor software issues. You can find instructions directly from Apple: Restart iPhone.
4. Update the app to the latest version:
   If the above steps did not help, make sure you have installed the latest version of the LunaJin® App. Updates often contain bug fixes.
   👉 Go to the update in the App Store

Still having problems? We’re here to help!

If these tips do not solve the problem, please contact our technical support team directly. We are happy to help you.

👉 Support contact: lunajin@e.mail.de